PRIVACY & COOKIE POLICY

WHO ARE WE?

This website www.wras-enfieldwildlife.org.uk (the “Website”) is owned and operated by Wildlife Rescue & Ambulance Service (Enfield) (called in this notice “we”, “our” or “us”).

PURPOSE OF THIS NOTICE

This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.

It also tells you how you can exercise your rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below

 

WHAT PERSONAL DATA DO WE COLLECT?

SITE TRAFFIC DATA AND INFORMATION ABOUT YOUR COMPUTER

HOW DO WE USE THIS DATA?

When you browse our Website, we use cookies to collect:

  • Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.

  • We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.

  • We use third parties, including Google Analytics, to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow our suppliers to make, any attempt to find out the identities of those visiting our website.

  • Information about your computer; this includes your IP address, operating system and browser type, referring page and device type.

  • We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.

  • We do not use this information in any way that would identify you personally.

  • We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. For more information about how we use cookies on our Website, see Section ‘Cookies Policy’.

 

WHO DO WE SHARE THIS INFORMATION WITH?

We share information about visitors to our Website with service providers who help us administer and manage the Website.

 

We also share information about your use of our Website with advertising networks, although you cannot be personally identified from this information.

 

INFORMATION YOU SEND US WHEN YOU CONTACT US

HOW DO WE USE THIS DATA?

If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations.

We will also use the data you send us for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

 

WHO DO WE SHARE THIS INFORMATION WITH?

We will share your data with our service providers and with our professional advisers if this is necessary in order to resolve a query or complaint.

Otherwise we will not share your information with any third party unless:

  • we have your permission;

  • we are required to do so by law;

  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

INFORMATION YOU GIVE US WHEN YOU SIGN UP FOR OUR NEWSLETTER

How do we use this data?

You do not have to supply us directly with your personal data when you use our Website or visit us at an event. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you sign up for our newsletter or complete a survey you will be asked to provide us with your contact details. If we ask you to supply us with information that is not strictly necessary for us to provide you with the communication, service or facility you are interested in, we will make this clear. This might be because it’s useful to us in helping us learn more about our customers or enhance our products and services.

If you do sign up for our newsletter or provide contact details at an event, we will use the personal data you provide:

  • to provide you with newsletters and other promotional information that you request from us;

  • to provide you with specific information about services where you request this;

  • to improve our understanding of the needs and interests of our customers and contacts;

  • to manage your online account; and

  • to notify you about changes to our services.

When we use your personal data for these purposes, we do so for our legitimate interests in managing and administering online accounts and for our legitimate business interests in developing and promoting our goods and services and communicating with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time. For further information about the way we use your data for direct marketing purposes see our direct marketing section.

We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for?

Information we hold for the purpose of managing your online account or profile is held by us for six year after your account or profile continues to be active.

Information we hold so that we can send you newsletter and other promotional material is held by us for as long as you continue to be interested in receiving our newsletters.  You can tell us to stop using your details for marketing purposes at any time by contacting us.

Information we hold for market research purposes is not usually held in a form that will identify you for longer than 24 months.

 

Who do we share this information with?

We share this data where necessary with our suppliers, service providers and professional advisers.

Otherwise we will not share your information with any third party unless:

  • we have your permission;

  • we are required to do so by law;

  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

 

INFORMATION YOU GIVE US WHEN YOU ENTER A COMPETITION, PRIZE DRAW, OR PROMOTION

How do we use this data?

When you enter a competition, prize draw or promotion, we collect personal data from you as part of your entry. We use this to administer our competition, to communicate results where relevant and to deliver prizes. When we use your personal data for these purposes, we do so because it is necessary for us to collect and use this information for the performance of our contract with you in accordance with our promotion rules.

If you are lucky enough to win a competition, prize draw or promotion we use your data in additional ways.  Unless you ask us not to, we will make your surname and county of residence available: (a) on request to anyone who sends us a self-addressed envelope within 10 weeks of the closing date of the competition; and (b) to the Advertising Standards Authority (ASA) if they ask us.  We do this because it is necessary for the purpose of our legitimate interests in complying with the Code.

You have the right to object to our publication of this data.  Please contact us as soon as possible, and within a week of receiving your winner’s notification if you want to object. 

If we haven’t heard from you within a week, and we are asked to publish the information, we will do so.  If you object later, we may have already published the information.

Where we are asked to disclose information to the ASA, and you object before we have disclosed the information, we will take into account your reasons for objecting although we may still be required to disclose this information, if for example, we are required to demonstrate that a valid award took place.

[We also ask winners to agree to reasonable publicity and so we use winners’ names and other data provided as part of that publicity (e.g. photos) to publicise your win and our brand.  We use your information in this way as it is in our legitimate interests to publicise the winner(s) but you can object to our use of this data at any time by contacting us as soon as possible after you hear that you’ve won].

How long do we keep this information for?

Information we hold in connection with the management of competitions, prize draws, and promotions is usually held for 6 years.

 

Who do we share this information with?

We share this data where necessary with our suppliers, service providers and professional advisers and as required by the Code.

 

Otherwise we will not share your information with any third party unless:

  • we have your permission;

  • we are required to do so by law;

  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

Information we collect when you complete a enter a competition, prize draw or promotion is held by our service provider(s) on secure servers located outside the European Economic Area (EEA). We protect your privacy by ensuring that our providers are in countries that have been approved by the European Commission as offering adequate protection for personal data or that our service provider(s) are registered with the EU-US Privacy Shield. Should you require further information please contact us.

 

DIRECT MARKETING

HOW DO WE USE THIS DATA?

We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities. We will only contact you for marketing purposes by email if you have consented to this.

When we use your data for our direct marketing purposes we do so for our legitimate business interests in promoting our business and the goods and services we offer.

 

HOW LONG DO WE KEEP THIS INFORMATION FOR?

We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We use tracking technology to help us monitor the effectiveness of our e-marketing and delete contacts from our e-marketing database after 2 years of recipient inactivity.

 

You can tell us to stop using your details for marketing purposes by contacting us and can opt out of email marketing at any time by using the “Unsubscribe” feature included in any marketing email we send to you.

 

WHO DO WE SHARE THIS INFORMATION WITH?

Where necessary we share this data with our suppliers and service providers.

 

Otherwise we will not share your information with any third party unless:

 

  • we have your permission;

  • we are required to do so by law;

  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

WHERE DO WE TRANSFER THIS INFORMATION TO?

Information we hold for direct marketing purposes is held on secure servers located outside the EEA.  We protect your privacy by ensuring our service provider(s) are either located in countries that have been approved by the European Commission as offering adequate protection for personal data or are registered with the EU-US Privacy Shield. If you require further information please contact us.

 

YOUR RIGHTS

You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights you should contact us.

 

CONTACTING US AND YOUR RIGHTS OF COMPLAINT

Questions, comments or requests concerning this privacy policy are welcomed and should be addressed to rescue@wras-enfieldwildlife.org.uk

If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

COOKIE POLICY

WHAT ARE COOKIES?

Cookies are an extremely common technology for remembering certain information about a visitor to a website. A cookie is a data file, which often includes a unique identifier, that is sent to your browser from a web server and is then stored on the hard drive of the device you are using to browse the website. Each website you visit can send its own cookie to your browser if your browser’s preferences allow it. To protect your privacy your browser only permits a website to access cookies it has already sent to you, not cookies sent to you by other sites.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time (see section below on how to control and delete cookies).

How we use cookies

You can find more information about the types of cookies we use on the Site and the purposes for which we use them below.

 

ANALYTICAL/ PERFORMANCE COOKIES
 

These cookies collect information about how visitors use the Site (for example, as part of Google Analytics)

Notice for users:

  • These cookies collect information about how visitors use the Site, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies you. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how the Site works.

  • Google Analytics Cookies: these cookies are used by Google Analytics, which monitors traffic levels, search queries and visits to the Site. We use the information to compile reports and help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

 

Last Updated: This privacy notice was last updated on 30 April 2020

Contact Details

Wildlife Rescue &
Ambulance Service (Enfield)

Trent Park, Cockfosters Road

Barnet, EN4 0PS
 

Charity number 1060452

© 2020 by Wildlife Rescue & Ambulance Service (Enfield)